Non-Technical FAQ & Daily Experience
Does the frame emit light in the bedroom or at night?
Section titled “Does the frame emit light in the bedroom or at night?”No, absolutely none.
Zenso uses reflective electronic paper with physical color pigment microcapsules. It produces zero backlight, zero blue light, and zero glare, looking just like museum-grade archival paper print under ambient room lighting. At night when the room lights are off, the frame is completely dark.
What happens when the battery runs out?
Section titled “What happens when the battery runs out?”The image stays on the screen forever.
The ACeP e-paper technology is bi-stable. This means the micro-pigments stay locked in position indefinitely with zero electrical power. The last displayed image or family photo remains crisp and visible forever until you plug in a standard USB-C charger.
Which Wi-Fi networks are supported?
Section titled “Which Wi-Fi networks are supported?”Standard 2.4 GHz 802.11 b/g/n networks.
Zenso connects to standard 2.4 GHz Wi-Fi (supported by virtually all home broadband routers). 5 GHz-only bands are not supported by the hardware radio. If your home Wi-Fi broadcasts separate SSID names for 2.4 GHz and 5 GHz, connect to the 2.4 GHz network during initial onboarding.
Can multiple family members send photos to the frame?
Section titled “Can multiple family members send photos to the frame?”Yes.
You can share your frame’s private invite link or pairing QR code with trusted family members through panel.zenso.ink so they can contribute photos to your shared album without needing technical knowledge.