Troubleshooting & Maintenance
Practical maintenance steps and solutions for everyday questions about your Zenso smart frame.
Reconnecting to Wi-Fi
Section titled “Reconnecting to Wi-Fi”If you change your home router or Wi-Fi password, turn the frame power switch off and on twice rapidly, or press the internal reset button on the baseboard to re-broadcast the Zenso-Setup hotspot.
Clearing Screen Ghosting (Full White Wipe)
Section titled “Clearing Screen Ghosting (Full White Wipe)”Electronic paper can occasionally retain faint shadow traces after hundreds of partial updates. In the web panel, click Force Full Refresh to cycle through an inverted waveform wipe, restoring pristine contrast.
Battery Health Best Practices
Section titled “Battery Health Best Practices”The internal Lithium-Ion battery includes built-in overcharge and over-discharge protection. For maximum battery longevity over years of use, recharge when the battery indicator reaches 15-20%.